A delivery receipt confirms delivery of your email message to the recipient's mailbox, but not that the recipient has seen it or read it. A read receipt confirms that your message was opened. In Outlook, the message recipient can decline to send read receipts. There is no way to force a recipient to send a read receipt. Under Tracking , select the Delivery receipt confirming the message was delivered to the recipient's e-mail server or Read receipt confirming the recipient viewed the message check box. As a best practice, consider tracking only single messages of importance instead of all messages. Recipients who occasionally receive a notification that a read receipt is requested on your message are more likely to send a read receipt than if they are prompted every time that they receive a message from you.
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Users of Outlook can ask for a read receipt that asks the recipient to confirm you have read the email. This is how to do it. Now when the recipient receives the message they are given a choice to send the read receipt or not.
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